Privacy Policy

1. Who We Are

KoolFriends Toys B.V. (“we”, “us”, or “our”) is responsible for the processing of personal data as described in this Privacy Policy.

2. Personal Data We Collect

We may collect and process the following personal data:

• Name and contact details (such as e-mail address, shipping address)
• Order and payment information
• Customer correspondence (e-mail communication)
• Technical data (IP address, browser type, device information)
• Website usage data via cookies and similar technologies

3. Purpose of Processing

Your personal data is processed for the following purposes:

• Processing and delivering orders
• Handling payments and refunds
• Providing customer support
• Improving our website and services
• Complying with legal obligations

4. Legal Basis

We process personal data based on one or more of the following legal grounds:

• Performance of a contract
• Compliance with a legal obligation
• Your consent (where required)
• Legitimate interests, such as improving our services

5. Data Retention

We do not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

6. Sharing of Personal Data

We only share personal data with third parties if this is necessary for the execution of our services or to comply with legal obligations. Examples include payment providers, shipping partners, and IT service providers.

7. Cookies

Our website uses functional and analytical cookies to ensure proper operation and to improve user experience. Where required, we request your consent before placing non-essential cookies.

8. Your Rights

You have the right to:

• Access your personal data
• Correct or delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (where applicable)

9. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, and disclosure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

11. Contact

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us at:

KoolFriends Toys B.V.
Johan van Lennepkade 155-H
1054 ZL Amsterdam
The Netherlands
E-mail: info@mykoolfriends.com